We've received reports from some users of InformTN accessing the site via Google Chrome due to an issue with user-installable extensions.
These users have been unable to:
- Access "Analyze Needs"
- Search public plans
- Navigate to previous school years
- Add / edit action steps
- Add / edit funding sources
If you are experiencing this issue, please try the following steps:
- Try accessing https://edplan.tn.gov from an incognito window in Chrome. Incognito windows will disable all installed extensions.
- If you can access the functionality in incognito mode, try selectively disabling individual extensions until site functionality is accessible from the "normal" Chrome window.
The chart below outlines who to reach out to for technical support with InformTN:
|If you need help with…||Contact…|
|Setting up SSO (single sign on) for the first time||Your district contact person listed in the District Contacts list|
|Logging into SSO (single sign on) or resetting your SSO password||DT.Support@tn.gov|
|Setting up school-level roles in ePlan||District User Access Administrator (listed in the ePlan address book)|
|Setting up district-level roles in ePlan||ePlan.email@example.com|
|Other technical support firstname.lastname@example.org|
In order to access InformTN, users must have a Single Sign On (SSO) account and a planning-related role assigned in ePlan. For district and school users, the planning-related ePlan roles include:
|Role||What can this role do?||Who usually has this role?|
|LEA Data View||View LEA or school plans||District users|
|LEA Plan Data Entry||Edit LEA plan or school plans||District administrator|
|LEA School Plan Reviewer*||Edit school or LEA plans, and approve school plans||District administrator|
|LEA Authorized Representative||Submit LEA plan||Director of Schools|
|LEA Fiscal Representative||Edit LEA plan||District Financial Officer|
|LEA Consolidated Director||Edit LEA plan||Federal Director|
|School Plan Data Entry||Edit school plan||Assistant Principal|
|School Plan Reviewer||Edit and approve school plan||Principal|