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InformTN Guides
Technical Support
The chart below outlines who to reach out to for technical support with InformTN:
| If you need help with… | Contact… |
|---|---|
| Setting up SSO (single sign on) for the first time | Your district contact person listed in the District Contacts list |
| Logging into SSO (single sign on) or resetting your SSO password | DT.Support@tn.gov |
| Setting up school-level roles in ePlan | District User Access Administrator (listed in the ePlan address book) |
| Setting up district-level roles in ePlan | ePlan.help@tn.gov |
| Other technical support questions | inform-tn-help@sip.eldarion.com |
User Set-Up
In order to access InformTN, users must have a Single Sign On (SSO) account and a planning-related role assigned in ePlan. For district and school users, the planning-related ePlan roles include:
| Role | What can this role do? | Who usually has this role? |
|---|---|---|
| LEA Data View | View LEA or school plans | District users |
| LEA Plan Data Entry | Edit LEA plan or school plans | District administrator |
| LEA School Plan Reviewer* | Edit school or LEA plans, and approve school plans | District administrator |
| LEA Authorized Representative | Submit LEA plan | Director of Schools |
| LEA Fiscal Representative | Edit LEA plan | District Financial Officer |
| LEA Consolidated Director | Edit LEA plan | Federal Director |
| School Plan Data Entry | Edit school plan | Assistant Principal |
| School Plan Reviewer | Edit and approve school plan | Principal |