Need help?

Technical Support

The chart below outlines who to reach out to for technical support with InformTN:

If you need help with… Contact…
Setting up SSO (single sign on) for the first time Your district contact person listed in the District Contacts list
Logging into SSO (single sign on) or resetting your SSO password DT.Support@tn.gov
Setting up school-level roles in ePlan District User Access Administrator (listed in the ePlan address book)
Setting up district-level roles in ePlan ePlan.help@tn.gov
Other technical support questions inform-tn-help@sip.eldarion.com

User Set-Up

In order to access InformTN, users must have a Single Sign On (SSO) account and a planning-related role assigned in ePlan. For district and school users, the planning-related ePlan roles include:

Role What can this role do? Who usually has this role?
LEA Data View View LEA or school plans District users
LEA Plan Data Entry Edit LEA plan or school plans District administrator
LEA School Plan Reviewer* Edit school or LEA plans, and approve school plans District administrator
LEA Authorized Representative Submit LEA plan Director of Schools
LEA Fiscal Representative Edit LEA plan District Financial Officer
LEA Consolidated Director Edit LEA plan Federal Director
School Plan Data Entry Edit school plan Assistant Principal
School Plan Reviewer Edit and approve school plan Principal
*Formerly called “LEA Plan Reviewer.” (Some users still have this title; their role is identical to the LEA School Plan Reviewer role.)